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  • How do I cancel my membership?
    I don't recognise some of the charges on my credit card statement.
    How can I verify if my account has been cancelled?
    How often will I be charged for my membership?
    How does the Trial membership work?
  • What do I do if my video playback is choppy?
    I get a black screen when trying to play back videos, what should I do?
    I can't log in, why is that?
    I forgot my password, how do I retrieve it?
    Which web browsers are recommended to be used with AllJapanesepass.com?
    I think I have encountered a bug/glitch. Where can I report it?